FAQ
Quick answers about the oil, delivery and returns.
Common questions
Can't find what you need? Get in touch through our Contact page.
How do I use it?
Do a patch test first. Then warm a few drops between your palms and smooth onto clean, dry skin. Start with a small amount and add more if you like.
Is it for external use only?
Yes. It is for external use only. Please don't swallow it.
Should I patch test it?
Yes. Fragranced oils can irritate sensitive skin. Put a drop on your inner arm and wait 24 hours before using it more widely. Stop using it if you notice redness, itching or discomfort.
What's in it?
Sesame oil, argan oil, jojoba oil and essential oil (strawberry scent). It contains sesame, so please don't use it if you have a sesame allergy.
Is it safe for everyone?
It is a cosmetic product, not a medical product, and it isn't intended to diagnose, treat or prevent any condition. It contains sesame oil, so don't use it if you have a sesame allergy. If you are pregnant, have sensitive skin or a medical condition, check with your doctor before using it.
How do the pack savings work?
Choose a pack on the product page: 2 bottles is $69.99 and 3 bottles is $89.99. The savings are applied automatically in your cart.
How much is delivery, and how long does it take?
We currently ship within New Zealand only. Delivery is $3 for standard addresses and $6 for rural addresses. Orders are processed within 1–2 business days and usually arrive within 5–14 business days after dispatch, depending on stock availability. You'll get tracking by email once your order ships.
Can I track my order?
Yes. We'll email you tracking details once your order ships. Tracking can take a day or two to start showing updates.
Do you ship outside New Zealand?
Not at the moment. We currently ship within New Zealand only.
Can I change or cancel my order?
Contact us as soon as you can with your order number. We process orders within 1–2 business days, so we may not be able to change an order once it has shipped.
Can I send it to someone as a gift?
Yes. Enter your recipient's New Zealand address as the shipping address at checkout. We can't include personal gift messages at the moment, so you may want to send them a card yourself.
What payment methods do you accept?
The available payment methods are shown at checkout, and payments are processed securely through Shopify.
What is your returns policy?
If you're not happy, contact us within 14 days of receiving your order. Unused, unopened items can be returned for a refund, and faulty or damaged items are covered under the Consumer Guarantees Act.
What if my order arrives damaged or faulty?
Contact us with your order number and a photo and we'll put it right. Faulty or damaged items are covered under the Consumer Guarantees Act.
How do I contact you?
Use the form on our Contact page and we'll get back to you.
Ready to try the oil?
One strawberry scented body oil. NZ delivery from $3 and 14-day returns.
- NZ delivery from $3
- 14-day returns
- Secure checkout