Returns & refunds

14-day returns

If you're not happy with your order, contact us within 14 days of receiving it and we'll help.

Change of mind

If you've changed your mind, you can return your item within 14 days of receiving it, as long as it is unused, unopened and in its original condition and packaging. For hygiene and safety reasons we can't accept opened or used body oil unless it is faulty. Return postage for change-of-mind returns is paid by you.

Faulty, damaged or not as described

If your order arrives faulty, damaged or not as described, contact us as soon as you can with your order number and a photo. We'll put it right with a replacement or a refund. Your rights under the Consumer Guarantees Act always apply, and nothing on this page limits them.

How to start a return

1. Contact us through our Contact page with your order number and the reason for your return.
2. We'll reply with the next steps and the return address, if a return is needed.
3. Once we've received and checked the item, we'll refund you to your original payment method.

Refunds

Approved refunds go back to your original payment method within 10 business days of us receiving and checking your return. Your bank may take a few extra days to show it. Original delivery charges are refunded if the item was faulty, damaged or not as described.