Delivery

Delivery & tracking

Everything about how and when your order arrives.

How delivery works

1
Order placed
You'll get an order confirmation by email straight away.
2
Packed and posted
We process orders within 1–2 business days, then post them to you.
3
On its way
Delivery usually takes 5–14 business days after dispatch, depending on stock availability. We email you tracking when it ships.
4
At your door
Delivery is $3 for standard addresses and $6 for rural addresses.

We currently ship within New Zealand only. Delivery times are estimates, not guarantees.

Where we deliver

We currently ship within New Zealand only.

Delivery cost

Standard NZ delivery: $3
Rural delivery: $6

If your address is a rural delivery address, please choose the rural rate at checkout.

How long will my order take?

We process orders within 1–2 business days. After dispatch, delivery usually takes 5–14 business days, depending on stock availability. These are estimates, not guarantees, and busy periods or public holidays can add a little time.

Tracking your order

Once your order ships, we'll email you tracking details so you can follow its progress. Tracking can take a day or two to start showing updates.

Where your order ships from

Orders are sent from our supplier's warehouse, which may be outside New Zealand, so delivery can take a little longer than a local courier.

Wrong address or missed delivery

Please double-check your address at checkout. If you spot a mistake, contact us as soon as possible. If your parcel comes back to us because it couldn't be delivered, get in touch and we'll work out the next step with you.

Damaged or missing orders

If your order arrives damaged, or hasn't arrived within the estimated time, contact us through our Contact page with your order number and we'll help. Your rights under the Consumer Guarantees Act always apply.